tkpkbd Privacy Policy Your Information Is Protected

1. Introduction and Scope

tkpkbd ("we", "our", or "platform") is a trusted online betting and entertainment service provider in Bangladesh. We take the privacy of our users ("you" or "member") very seriously.

This Privacy Policy ("Policy") applies to the tkpkbd website, mobile application, and all related services. When you register on our platform, log in, or use any service, you are considered to have agreed to the terms of this Policy.

This Policy has been prepared in accordance with Bangladesh's applicable information and communication technology laws and relevant international data protection standards. Please read this Policy in full before using our platform.

Important: This Privacy Policy must be read together with our Terms and Conditions and Responsible Gaming policy.

2. Information We Collect

tkpkbd collects various types of information. Details are provided below:

2.1 Registration and Identity Information

When you create an account or log in to tkpkbd, we may collect the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Password (stored in encrypted form)
Residential address (where applicable)
National ID or passport number (for identity verification)

2.2 Financial and Transaction Information

To ensure secure financial transactions, we collect:

bKash, Nagad, Rocket, or Upay account numbers
Bank account details (for bank transfers)
Deposit and withdrawal history
Betting transaction records

2.3 Technical Information

When you use our platform, the following is collected automatically:

IP address and device information
Browser type and operating system
Login date, time, and location data
Page visits and usage patterns
Referral source and session information

2.4 Communication and Support Information

When you contact us via our 24/7 live chat support or email, we retain records of those conversations. This is used to improve our service quality and assist with future support requests.

3. Purpose of Using Information

tkpkbd uses collected information only for specific and legitimate purposes. The main purposes for which we use information are as follows:

Account Management: For your registration, login, and account administration.
Identity Verification: To prevent fraud and verify age (21+).
Transaction Processing: For deposits, withdrawals, and bonus payments.
Customer Support: To resolve your issues and provide assistance.
Security Protection: To prevent unauthorized access, fraud, and money laundering.
Legal Compliance: To comply with applicable laws and regulations.
Service Improvement: To improve the platform experience and functionality.
Responsible Betting: To monitor betting-related risks and intervene when necessary.

We never sell your personal information to third parties, and we do not use it for marketing purposes without your explicit consent.

4. Disclosure and Sharing of Information

tkpkbd keeps your information strictly confidential. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted partners for the provision of core services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and security verification. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, government investigations, or applicable law. In such cases, we will always provide only the minimum information necessary.

4.3 Corporate Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance and the new entity will also be bound by this same Privacy Policy.

5. Cookies and Tracking Technology

tkpkbd uses cookies and similar tracking technologies to improve your browsing experience and ensure platform functionality.

5.1 Types of Cookies

Essential Cookies: Required for login sessions, security, and core platform functionality.
Functionality Cookies: To remember your preferences and language settings.
Analytics Cookies: To analyze user behavior and improve services.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling all cookies may cause some platform features to not work properly.

6. Data Storage and Security

tkpkbd applies industry-standard technical and organizational measures to protect your personal information.

6.1 Security Measures

SSL/TLS encryption — all data transfers are secured
Password hashing (bcrypt) — passwords are never stored in plain text
Two-factor authentication support
Regular security audits and vulnerability assessments
Access controls — only authorized staff can view data

6.2 Retention Period

We retain information while your account is active. Even after account closure, certain information may be retained for a defined period due to legal obligations, dispute resolution, or financial audit requirements. Once the required period ends, information is securely deleted.

7. User Rights

As a tkpkbd member, you enjoy the following rights:

Right of Access: You may request to know what information we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you may request deletion of your information.
Right to Restrict Processing: In certain cases, you may request that information processing be limited.
Right to Data Portability: You may request your information in a structured format.
Right to Object: You may object to the use of your information for specific purposes.

To exercise these rights, contact our support team via live chat or email us at [email protected]. We will respond to your request within 30 business days.

8. Protection of Minors

tkpkbd strictly enforces a 21+ age limit. Our platform is intended only for those aged 21 and above.

We do not intentionally collect information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete all collected information.

A note to parents and guardians: if you suspect that your underage child is using our platform, please contact us immediately.

9. Third-Party Services and Links

Our platform uses third-party software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers have their own privacy policies and tkpkbd is not responsible for their practices.

Payment providers such as bKash and Nagad have their own data protection policies. Those policies may also apply to financial transactions.

tkpkbd does not control the privacy practices of third-party websites. We therefore recommend reading their policies before using external services.

10. Policy Changes and Updates

tkpkbd may update this Privacy Policy from time to time. This may occur due to changes in services, new legal requirements, or technological developments.

For significant changes, we will inform you in the following ways:

Sending a notification to your registered email
Displaying a notification when you log in to the platform
Updating the "Last Updated" date at the top of this page

Continuing to use the platform after changes have been made means you have accepted the updated Policy. If you do not agree to the new Policy, please stop using the platform and contact us to close your account.

11. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us in the following ways:

Live Chat: Active 24/7 — chat directly from any page on the platform
Email: [email protected]

Our data protection team will aim to respond to your request within 30 business days of receipt. For complex or legal requests, this timeframe may be extended, but you will be informed in advance.

tkpkbd respects your right to privacy and is always committed to protecting your information. Visit our About Us page for more information.